Terms and Conditions

Small enough to care big enough to serve

  • It has been agreed that Green Acres (the “Seller” or “Our” or ‘We”) will provide a 24/7 on-call snow blowing service to the name and address (the Client) found on the reverse side of this document for the winter season from 12:01 am Nov.1 2023 – 12:01 am Apr. 1, 2024, including statutory holidays. Green Acres will remove each snowfall with an accumulation equal to and greater than 5 centimeters. Cumulative amounts over multiple days, including drifting snow and any snowfall less than 5 centimeters and the build-up of freezing rain or ice is the responsibility of the homeowner. Exception: If a snow event is less than 7 cms on Christmas day and New Years Day we may clear the snow event later in the evening. Expect delays on these two holidays.

  • If the total amount of snowfall during this Contract exceeds 250 centimeters, regardless of how many snow events (not clearings) under or over 5cm have occurred (as outlined and confirmed by Environment Canada’s reading at the Ottawa airport), this contract becomes renewed automatically at the new rate of $30.00 plus tax charged per storm clearing of any snowfall of, or over, 5 centimeters until the end of the snow season unless verbal or written notice by the client has been given at least 24 hours prior to the a snow event. Should the contract approach the 250 cm limit, every reasonable effort will be made to contact the client by email or hand delivered letter to allow time to decide on opting out of the service before automatically becoming renewed on a per storm basis. We cannot take responsibility for any lost mail or emails that end up in other folders other than inboxes nor can we assume any customer may be travelling away at the time of notification.


  1. FastPass Service – Our FastPass service is activated in larger storms approaching 15 cms or more. FastPass offers a quicker response time in larger snow events by only clearing a smaller area of your laneway to allow just enough access for your vehicles. FastPass does not include the shovel service. Multiple visits are possible in very large storms and once the snow accumulation has tapered off, a final full width clearing will take place returning your laneway to its usual width.


  1. Completion times – Due to the unpredictable nature of a snowfall and the City’s own snow clearing schedule, our completion times cannot be guaranteed. Every effort will be made to clear your laneway in the timeliest fashion possible. In the unlikely event of any unforeseen mechanical problems, Green Acres reserves the right to clear laneways by other means, such as a plow, solely as a last resort and very urgent basis.


  1. Parking – On snow days we make multiple visits, including after the city plows have passed to ensure all snow is removed from the end of your laneway. Please make every effort NOT to park your vehicle in the driveway as to not impede snow clearing on snow days. In the event of a slush/wet mix, it may become necessary for Green Acres to apply a plowing technique with our blowers at the end of the laneway due to blowing restrictions brought on by heavy wet slush/snow.


  1. We are not responsible for – sanding and/or salting, damage to: extension cords, xmas lights, downspouts, basketball nets, electric melt mats, overhanging branches, items left under the snow and expelled by our blowers, scratches of any kind including rust to any and all driveway surfaces. In the event of any other damage, it must be reported within 6 weeks after the contract end date. If you are a shoveling customer, please refer to the premium program section of Services below.


  1. City clearing snow during non snow events – if the City of Ottawa clears excess snow on non-snowfall days, we cannot be responsible for immediate removal. However, for a minimal charge, arrangements can be made to clear debris.


  1. Price matching – refers to equivalent pricing with another snowblowing company in perfect standing. A written copy of an estimate or contract from our competitor is required. We reserve the right to deny or remove this offer at any time.


  1. Services – Premium program customers will receive tractor clearing and a separate team with shovels dispatched to clear in front of the garage, and one walkway including any steps and landing. Shoveling service is performed only once per storm and after your laneway has been cleared and once the snow has finished accumulating. We do not shovel around parked cars. We reserve the right to install stakes to identify and prevent damage to walkway steps. Should the client refuse to allow us to install stakes for walkways, we expressly deny any responsibility for any damage to the walkway step or surrounding interlock and structure.  Basic program customers will receive tractors for laneway clearing only with no shoveling service at all. The tractor will make every reasonable effort to clear as much snow as possible close to garage doors and cars. The tractor should be able to clear safely within two feet of any garage door. Mounds of packed snow that exceed 35cm located within three feet of garage doors and cars are the greatest cause of significant property damage in our industry. As such, we reserve the right to refuse to remove any such mounds of snow caused by anything or anyone other than nature. We reserve the right to install stakes to identify and prevent damage to walkway steps. Should the client refuse to allow us to install stakes for walkways, we expressly deny any responsibility for any damage to the walkway step or surrounding interlock and structure


  1. Post Storm tractor re-visits – are available upon request only within 24 hours (next day) to take care of touch-ups, vehicles that have moved, and extra sidewalk clearing by the City. A request must be made before 9:00am of the day following our initial snow event. Only a request made by telephone or email will be accepted. We generally run this extra service between 10am-1pm.


  1. The snow Contract is binding between the Seller and the Client however, with written notice, the snow Contract can be

cancelled by either party at any time. The Seller shall be entitled on written notice to the Client, but without the consent of the Client, to assign all of its rights, benefits, remedies, and obligations under this Contract to any other entity or Corporation. Green Acres promotes a safe work environment and will not tolerate any form of abusive language, bullying, and physical contact between the customer and our staff. Any such violation will result in the Immediate termination of the snow contract without compensation.

Please visit our website for more information and frequently asked questions: www.greenacresottawa.com