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- 5cm min. accumulation triggers service unless Elite 2.5cm Program* is purchased: It has been agreed that Green Acres (the “Seller” or “Our” or ‘We”) will provide a 24/7 automatic snow blowing service to the above name and address (the Client) from 12:01 am on Nov.1, 2026 to 12:01 am on Apr. 1, 2027, including statutory holidays. Green Acres will remove each snowfall with an accumulation of 5 or more cms within 24 hours unless the Elite program* is purchased.
Cumulative amounts: Cumulative amount over multiple days, including drifting snow and any snowfall less than 5 cms (or 2.5cm*) and the build-up of freezing rain or ice, is the homeowner’s responsibility.
Exceptions: If a snow event is less than 7 cms on Christmas day, or on New Years Day, we may clear the snow event later in the evening. Expect delays on these holidays.
*Elite 2.5cm Program: Refer to section 2.
- The Elite 2.5cm Program: This option provides for snow service between 6am and midnight when accumulations of between 2.5-4.9cm occur as recorded on the ground in Orleans within 24 hours. Elite customers do not receive priority service during 5cm or greater snow events. We retain the right to cancel dispatch should snow accumulation approximate 2.5 cm but subsequently begin to melt.
- $30.00 + tax per snow event – Automatic Contract Renewal – once 250 cm of snow fall or 22 snow events occur unless you opt-out. If the total snowfall recorded at the Ottawa Airport between the contract dates exceeds 250 cm, or we complete 22 serviceable snow events, whichever occurs first, this contract will automatically renew at a rate of $30.00 + tax per snow event until 12:01 am on Apr. 1, 2027, or until the Client advises Green Acres to discontinue service (opt-out). A decision to opt-out cannot be reserved.
What is a serviceable snow event? An event of 5cm or more, or when staff is dispatched more than 24 hours after clearing an event of 5cm or more due to City clearing operations.
What is a service that is excluded from all programs? Snow accumulations from roof snow removal are excluded from all programs, but can be performed for an additional charge.
How to avoid the $30.00 + tax charges: Email opt-out notice to info@greenacresottawa.com at least 24 hours before a snow event. Opt-out is permanent and cannot be reversed.
We do our best to keep you informed: Should the contract approach the 250 cm limit, every reasonable effort will be made to contact the client by email or hand delivered letter
We cannot take responsibility for any lost mail or emails that end up in other folders other than inboxes nor can we assume any customer may be travelling away at the time of notification.
- Misrepresentation of driveway size: If an extension of a driveway has been added and the driveway no longer reflects what is depicted on Google Maps at the time when the customer first retained us, the customer agrees to compensate us in the amount that is charged for a driveway of the same size as the Client’s current driveway. We may have no choice but to utilize part of this extension to place snow.
We reserve the right to cancel the contract, and provide a prorated refund, should the new or actual driveway width prevent us from clearing snow without discharging snow on a neighboring property.
- FastPass Service: Our FastPass service is activated in larger storms approaching 15 cms or more. FastPass offers a quicker response time by only clearing a smaller area of your laneway to allow just enough access for your vehicles. FastPass excludes the shovel service. Multiple visits are possible in very large storms and once the snowfall has tapered off, a final full width clearing will occur to return the laneway to its usual width.
- No refund based on Snow accumulation totals: operating a well equipped, and insured, snow removal company requires significant fixed costs that do not vary based on the amount of snow during the contract.
- Completion times: Due to the unpredictable nature of a snowfall and the City’s snow clearing schedule, our completion times cannot be guaranteed. Every effort will be made to clear your laneway in the timeliest fashion possible. In the unlikely event of any unforeseen mechanical problems, Green Acres reserves the right to clear laneways by other means.
Please visit our website for more information and frequently asked questions: www.greenacresottawa.com
Green Acres Snow blowing Terms and conditions
- We are not responsible for the following: sanding and/or salting or the build up of ice, damage to extension cords, xmas lights, trees, shrubs, downspouts, basketball nets, electric melt mats, overhanging branches, solar lights, items left under the snow, water main valves or for lubricant spills or scratches of any kind including rust to any and all driveway surfaces. We are not responsible for damage to plants, shrubs or trees, located near the driveway or area where snow can be placed with inadequate winter protection.
When to report damage: must be reported within 6 weeks after the contract end date. If you are a shoveling customer, please refer to the Complete program section of Services below.
Damage that may exceed $1,000.00: We reserve the right to obtain a quote from, and to retain, a contractor of our choice, if the damage exceeds $1,000.00 on any quote received by the customer.
- Three great Services
The Elite 2.5 cm Program: Please refer to section 2. Complete program shovelling details apply.
The Complete program customers receive tractor clearing and a separate shovelling team that shovels in front of the garage, one walkway and the steps of landing of this walkway.
We shovel once, when the snow has finished accumulating: Shoveling service is only performed once per storm – after your laneway has been cleared – and once the snow has finished accumulating.
We do not shovel around cars
We reserve the right to place additional stakes to prevent damage to landscape features Should the client refuse to allow us to install additional stakes, or remove them, we expressly deny any responsibility for any damage to the feature we had identified.
The Basic program: Shovelling of any kind is excluded. The tractor will make every reasonable effort to clear snow within two feet of any garage door, car and walkway. Mounds of packed snow by customers that exceed 30cm in height located within three feet of garage doors and cars are the greatest cause of significant property damage in our industry. As such, we reserve the right to refuse to remove any such mounds of snow caused by anything or anyone other than nature.
We reserve the right to place additional stakes to prevent damage to landscape features Should the client refuse to allow us to install additional stakes, or remove them, we expressly deny any responsibility for any damage to the feature we had identified.
- Post Storm tractor re-visits must be made by 10am: Revisits to address touch-ups, moved vehicles, and extra sidewalk clearing are only available upon request made before 10 am by telephone or by e-mail within 24 hours of a Serviceable Snow event. This extra service usually occurs between 10am-1pm.
- Contractual rights: The snow Contract is binding between the Seller and the Client, however, with written notice, the snow Contract can be cancelled by either party. The Seller is entitled on written notice to the Client, but without the consent of the Client, to assign all of its rights, benefits, remedies, and obligations under this Contract to any other entity or Corporation. We promote a safe work environment and do not tolerate abusive language or physical contact between customers and staff. Any violation will result in the termination of the snow contract without compensation.
- Potential Surcharges related to the cost of Diesel, Cheques and cancellation:
Diesel Surcharge: Should the retail price of diesel fuel exceed $2.20 per litre for a consistent amount of time during the contract term, a one-time fuel surcharge of $15.00 may be added to the customer’s account.
Cheque: A $25.00 + tax admin fee applies to pick up a cheque or if a cheque is refused by our bank.
Cancellation: A $50.00 + tax admin fee applies to cancellations made after driveway markers are installed. The fee is reduced from the pro-rated, based on the remaining term of the contract, refund.
- Slip and Fall disclaimer: We are not liable for any personal injury or slip-and-fall incidents. Our responsibility is limited to snow removal; we do not guarantee a completely safe or slip free, surface.
Please visit our website for more information and frequently asked questions: www.greenacresottawa.com
